**IMPORTANT COVID-19 PROTOCOLS FOR OUR CLIENTS**

Dear Blue Cross Pet Clients,

Our purpose and commitment is to continue to provide essential veterinary care while providing the safest environment necessary for our team members, pet parents, and community.

To comply with the shelter in place ordinance, we will be adjusting our patient in-take. We are limiting the number of people in our waiting rooms to maintain “social distance”, please do not enter the building. Ring the doorbell outside and a veterinary assistant will meet you and bring your pet inside the building for the doctor examination. You will wait outside of the building (or in your vehicle) while your pet is being assessed. After the doctor has evaluated your pet, the doctor or staff member will call you with the examination details and recommendations. We will provide estimates via email and collect payments over the phone and then bring your pet back outside the building where you are waiting. 

We are also offering the option for you to drop-off your pet before 12 PM.  After the doctor has evaluated your pet, the doctor or staff member will call you with the examination details and recommendations. You can then pick-up your pet any time before 5:30 PM. 

If you are picking up a prescription refill, please pay over the phone and a staff member will hand you your prescription outside. 

Thank you in advance for your understanding to ensure the safety of you, our team members, and our community. 

Additionally, in consideration of your personal health and that of our staff, if you:

• Are experiencing any signs of illness (fever/chills, shortness of breath, cough, runny nose, sneezing);
• Have been in contact with anyone that has been exposed to COVID-19 in the past 14 days, or;
• Are caring for someone who has been ill in the past 14 days;

Please reschedule your appointment to a later date.    

If you have any questions regarding this update, please contact us via email bcphsf@gmail.com

Sincerely, 

Blue Cross Pet Hospital Team

415-931-5550
1386 Golden Gate Ave San Francisco, CA 94115