DUE TO UNFORESEEN CIRCUMSTANCES WE WILL BE CLOSED ON MONDAY, SEPT 13, 2021
WE WILL REOPEN AT 9AM ON TUESDAY, SEPT 14, 2021
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UPDATED APPOINTMENT PROTOCOLS
We are all excited and share your relief now that California has lifted most COVID-19 related restrictions for people who are vaccinated. We will no longer be screening you for COVID-19 or COVID-19 related symptoms nor will we be asking for your vaccination status. We will be a taking a safe, phased approach to welcoming you back into the exam rooms for doctor appointments.
Starting Monday, June 28, 2021, we will be allowing clients to accompany their pet(s) into the exam room for their consultation, if they wish to do so, with the following requirements:
- Masks are required at all times while inside our facility regardless of vaccination status
- Only one client is allowed inside the exam room
- Your pet will be examined in the treatment area of the clinic
- The doctor will meet you in the exam room after the examination to review the treatment plan
- Discharge instructions will be reviewed in the exam room and it is also where payment will be collected
Tech appointments will continue to be drop-off only appointments. This means you check-in at your scheduled appointment time, but you wait outside of the facility for the duration of the appointment. You will receive a phone call from the veterinary assistant when your pet is ready to be picked up.
*We will continue to offer “drop-off” appointments for any clients who do not wish to wait in an exam room*
Phone System: We understand that if all three lines are taken-- you receive a busy signal. If this occurs, please text us at (415) 231-1276 or send us an email at bcphsf@gmail.com and a staff member will call you back as soon as possible.
Hold times: Current hold times are approximately 10-20 minutes long (longer hold times from 1pm-2pm and 4pm-5pm). If you are uncomfortable with being placed on hold, please text us at (415) 231-1276 or send us an email at bcphsf@gmail.com and a staff member will call you back as soon as possible.
It is our hope that as we have more "in-person" appointments; the strain placed on our phone lines will be relieved and hopefully this will also reduce hold times. These past 15 months have been difficult for everyone and we greatly appreciate all of you who have been understanding and patient with us!
Sincerely,
Blue Cross Pet Hospital Team
bcphsf@gmail.com
Phone: 415-931-5550
Text: 415-231-1276
1386 Golden Gate Ave San Francisco, CA 94115